Privacy Policy

Effective Date: 24.07.26

Reef Women & Children Hospital (“Reef Women & Children Hospital,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, and protect information provided through our website, online forms, advertisements, WhatsApp, social media platforms, appointment enquiries, and other digital channels.

1. Information We Collect

Depending on the service you enquire about, we may collect information such as:

  • Name
  • Mobile number
  • Email address
  • Age or date of birth, where required
  • Preferred appointment date or time
  • Location or city
  • Treatment or service you are enquiring about
  • Information voluntarily provided in your enquiry or message
  • Appointment and communication details
  • Information required to provide healthcare services

For fertility and IVF enquiries, you may voluntarily provide information relating to fertility consultations or treatment preferences. We request only information reasonably required to respond to your enquiry or provide our services.

For children’s healthcare, information relating to a child may be provided by a parent or legal guardian.

2. How We Collect Information

We may receive information when you:

  • Submit a form on our website
  • Request an appointment
  • Contact us by phone, email, WhatsApp, or other communication channels
  • Respond to our digital advertisements
  • Contact or interact with our social media pages
  • Visit or use our website
  • Voluntarily provide information during an enquiry or consultation

We may also receive lead information through advertising and technology platforms used to manage our digital campaigns.

3. How We Use Your Information

We may use the information you provide to:

  • Respond to your enquiries
  • Schedule and manage appointments
  • Provide information about fertility, IVF, women’s healthcare, paediatric care, and other hospital services
  • Coordinate consultations with the appropriate healthcare team
  • Follow up on appointment requests
  • Provide customer and patient support
  • Improve our services and communication
  • Manage website and advertising enquiries
  • Maintain appropriate records
  • Meet legal, regulatory, and operational requirements

We do not use your information for purposes unrelated to your enquiry or our legitimate healthcare and business operations unless permitted by applicable law or you have provided appropriate consent.

4. Fertility and IVF Enquiries

Fertility and IVF-related enquiries may involve sensitive personal information.

If you voluntarily provide information relating to fertility, reproductive health, IVF, or related treatment, we will use that information primarily to respond to your enquiry, facilitate consultation, and provide relevant healthcare services.

Please avoid submitting unnecessary medical or highly sensitive information through general website forms or advertising platforms. Detailed medical information should preferably be shared through appropriate secure healthcare channels.

5. Children’s Information

Our paediatric services are intended to be accessed through parents, guardians, or other authorized individuals.

We do not knowingly seek to collect personal information directly from children through general marketing campaigns or website forms where such collection is not necessary.

Where information concerning a child is required for healthcare or appointment purposes, it should be provided by a parent, guardian, or appropriately authorized person.

6. Women’s Healthcare Information

Information relating to women’s healthcare, pregnancy, maternity, reproductive health, fertility, and other medical services may be sensitive.

We handle such information responsibly and use it only for appropriate healthcare, appointment, communication, operational, and legally permitted purposes.

7. Communication and Follow-Up

If you submit an enquiry, you may be contacted by our authorized team through phone, email, WhatsApp, SMS, or other appropriate communication channels regarding:

  • Your enquiry
  • Appointment scheduling
  • Appointment reminders
  • Consultation-related information
  • Requested hospital services

Where required, you may choose to opt out of non-essential promotional communications.

8. Sharing of Information

We may share information with authorized personnel, healthcare professionals, service providers, technology providers, or other parties where reasonably necessary to:

  • Respond to your enquiry
  • Schedule or provide healthcare services
  • Operate our website and digital systems
  • Manage communications
  • Process appointments
  • Comply with legal or regulatory obligations

We do not sell your personal information to third parties.

Where third-party technology or service providers process information on our behalf, we expect them to handle such information in accordance with applicable contractual, security, and legal requirements.

9. Advertising and Digital Platforms

We may use digital advertising platforms and analytics tools to promote our healthcare services and understand campaign performance.

Information submitted through advertising forms may be processed by the relevant advertising platform and shared with us when you choose to submit an enquiry.

We recommend reviewing the privacy policies of the relevant platforms before submitting information through their forms.

10. Cookies and Analytics

Our website may use cookies, analytics tools, pixels, or similar technologies to:

  • Improve website functionality
  • Understand website usage
  • Measure advertising performance
  • Improve user experience
  • Support relevant digital marketing activities

You may be able to manage certain cookie preferences through your browser settings.

11. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

12. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining appropriate records, resolving enquiries, complying with legal requirements, and protecting our legitimate interests.

Retention periods may vary depending on the nature of the information and applicable legal or regulatory requirements.

13. Your Rights

Subject to applicable law, you may have rights relating to your personal information, including requesting access, correction, updating, or deletion of information where legally applicable.

You may also contact us regarding questions about how your information is handled or to withdraw consent where withdrawal is legally available.

Our website or digital communications may contain links to third-party websites, platforms, or services.

Reef Women & Children Hospital is not responsible for the privacy practices or content of third-party websites. We encourage you to review their respective privacy policies before providing personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or privacy practices.

Any updated version will be published on this page with the revised effective date.

16. Contact Us

If you have questions regarding this Privacy Policy or the handling of your personal information, please contact:

Reef Women & Children Hospital
Address: No.131, Nelson Mancikam Road, Aminjikarai, Chennai – 600029
Phone: 044 4656 8080
Email: director@reefhospital.in
Website: www.reefhospital.com

By submitting your information through our website or enquiry forms, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information as described above, subject to applicable law.

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